I previously posted about the BIZARRE Dell refusal to settle an old charged off account:
Dell actually hired an outside attorney and he scheduled a contested trial. The attorney refused to communicate with me when I asked him whether my posting was accurate, but he finally responded to my client’s email and Dell then offered to delete the balance and my client accepted.
It cost my client $80 to sue and serve Dell and he had paid me $300 to settle the account, so I think it worked out ok. I have NO idea why Dell wasted the money to hire a local attorney, but not communicating with customers seems to be an important part of Dell’s procedures.
This was SLOW going and the dismissal was just filed last week, a few days before the trial. We had asked the attorney to have DFS change the payment history, but the settlement agreement states that Dell is not responsible for Fair Isaac’s FICTITIOUS late payments. Of course we know that, but why couldn’t Dell be nice about it and change the payment history?
As of today, the Equifax credit report still shows the balance and my client has to dispute with the credit bureaus. And we’ll get a new myFICO report to see whether the fictitious lates are still an issue.